At zipo99, protecting the personal data of our Indonesian members is a core operational commitment, not a compliance formality. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and the rights you hold over your own data.
zipo99 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal data of every registered member and website visitor. This Privacy Policy ("Policy") sets out the basis on which we collect, use, store, transfer, and protect personal data in connection with our online sportsbook, live casino, slots, and associated services available at zipo99.pro.
This Policy should be read alongside our Terms & Conditions, which governs your overall use of the zipo99 Platform. By registering an account or continuing to use our services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy applies to all personal data collected from residents of Indonesia and any other jurisdiction from which zipo99 accepts members. Where Indonesian data protection law imposes obligations on us that exceed the standards described in this Policy, those higher standards shall prevail.
For the purposes of applicable data protection legislation, zipo99 acts as the data controller in respect of all personal data collected through the zipo99.pro website and its associated mobile browser interface. As data controller, zipo99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All enquiries, data subject access requests, correction requests, and deletion requests should be directed to our dedicated data protection contact at [email protected] with the subject line "Data Privacy Request". We aim to acknowledge all such requests within 48 hours and to resolve them within 30 calendar days of receipt.
zipo99 collects only the personal data that is necessary to provide a safe, compliant, and high-quality betting experience. The categories of personal data we collect are set out below:
Your full name as it appears on your government-issued identification document, required for KYC verification and payment processing.
Collected to verify that you meet the minimum age requirement of 21 years before your account is activated for real-money wagering.
A copy of your Indonesian National ID Card (KTP) or valid passport submitted during the KYC process.
Where submitted as part of ID verification, the facial photograph contained within your identity document.
Used for account communications, transaction notifications, promotional messages (where opted in), and password reset links.
An Indonesian mobile number used for two-factor authentication, withdrawal confirmations, and customer support contact.
Your registered address in Indonesia, collected as proof of residence during KYC verification.
Account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, etc.), and account number for IDR deposit and withdrawal processing.
Registered phone number or account identifier for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
A complete record of all deposits, withdrawals, bonus credits, and balance adjustments on your zipo99 account.
Recorded at login and during gameplay to enforce geographic restrictions, detect fraud, and maintain platform security.
Browser type and version, operating system, device model, screen resolution, and language settings.
Login timestamps, pages visited, games played, bet history, session duration, and clickstream data within the Platform.
Data collected via first-party cookies and similar tracking technologies as described in Section 11 of this Policy.
Records of any communications you send to or receive from zipo99 through live chat, email, or any other support channel, including chat transcripts and email correspondence. These records are retained to maintain the quality of our customer support and to resolve disputes.
zipo99 collects personal data through the following channels:
zipo99 processes your personal data only for defined, legitimate purposes. The primary purposes for which we use your data are:
Every processing activity carried out by zipo99 rests on one of the following legal bases:
zipo99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
zipo99's primary operations and data infrastructure are designed to serve the Indonesia market, with data processing carried out by our trusted service partners whose server infrastructure may be located outside Indonesia. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that available in Indonesia, zipo99 ensures that appropriate safeguards are in place — including contractual data processing agreements that impose obligations on the receiving party equivalent to the protections described in this Policy.
By registering an account with zipo99, you acknowledge and consent to the transfer of your personal data to processing environments outside Indonesia as described in this section. If you have concerns about how your data is handled in cross-border transfers, please contact us at [email protected].
zipo99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any event for no longer than required by applicable law. The following retention periods apply as a general guide:
When personal data is no longer required for any of the purposes stated in this Policy and no legal obligation requires its continued retention, zipo99 will securely delete or anonymize it.
zipo99 applies a layered security architecture to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
zipo99 uses cookies and similar technologies to operate essential Platform functions, improve user experience, and — where you have consented — to deliver relevant promotional content. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent some Platform features from functioning correctly. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.
Subject to applicable law, you hold the following rights in respect of the personal data that zipo99 processes about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Privacy Request".
| Right | What It Means | Limitations |
|---|---|---|
| Right of Access | You may request a copy of the personal data we hold about you and information about how it is processed. | We will provide a copy within 30 days. Complex requests may require an extension of up to 60 days. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data we hold about you. | Requests may be declined where the data is verified through KYC documentation. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes it was collected. | Erasure cannot be carried out where we are legally required to retain data (e.g., AML record-keeping obligations of 5 years). |
| Right to Restriction | You may request that we limit the processing of your data in certain circumstances, for example while a correction request is under review. | Restriction may limit your access to Platform services during the restricted period. |
| Right to Data Portability | You may request a structured, machine-readable copy of personal data you have directly provided to zipo99, where technically feasible. | Applies to data processed on the basis of consent or contractual necessity only. |
| Right to Object | You may object to processing carried out on the basis of our legitimate interests, including profiling for personalization purposes. | We may continue processing if we can demonstrate compelling legitimate grounds that override your interests. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing. | Withdrawal applies only to consent-based processing and does not affect processing on other legal bases. |
zipo99 strictly prohibits the use of its Platform by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. Our registration process includes a mandatory date-of-birth declaration, and all accounts are subject to KYC age verification before withdrawal privileges are activated.
If zipo99 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration during registration or any other means — we will immediately suspend the relevant account, void any associated winnings, refund any uncontested deposits where fraud is not established, and permanently delete the personal data collected, unless retention is required for legal or regulatory purposes.
If you are a parent or guardian and believe that a minor has registered an account with zipo99, please contact us immediately at [email protected] with the subject line "Minor Account Report" and we will investigate and take appropriate action without delay.
The zipo99 Platform may display content sourced from or reference third-party service providers — including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and payment partners. zipo99 is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party service you interact with directly.
zipo99's Platform does not include links to external websites for advertising or affiliate marketing purposes. Any third-party provider that processes your data on our behalf does so under a binding data processing agreement that requires them to apply data protection standards equivalent to those described in this Policy.
zipo99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered members via email to their registered address and display a prominent notice on the Platform at the time of login. The effective date of the current version of this Policy is stated at the top of this page.
Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to any amendment, you must cease using the Platform and request account closure before the amendment's effective date.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how zipo99 has handled your personal data, please contact our data protection team using the details below. Our Indonesian-speaking support agents are available around the clock, covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
A clear summary of the technical and operational measures we use to keep your personal information safe at every stage of your betting journey.
Every connection between your browser and zipo99 is secured with TLS 1.3 encryption — the same standard used by global financial institutions. Your passwords, banking details, and betting history are never transmitted in plaintext.
We verify every member's identity before activating withdrawal privileges. KYC protects you as well as us — it ensures no one else can impersonate you to drain your account balance or redirect your IDR withdrawals to a different bank.
zipo99 has never sold member personal data to advertisers, data brokers, or commercial third parties, and commits to never doing so. Your email address is for account communication only — not for third-party marketing lists.
Internal access to your personal data is restricted on a strict need-to-know basis. Support agents see only the fields required for their role; no single employee has unrestricted access to the complete member data set.
Our Platform undergoes scheduled penetration testing and independent security audits. Vulnerabilities identified during testing are triaged by severity and remediated before they can be exploited by malicious actors.
We notify you of any material change to this Privacy Policy before it takes effect. In the event of a confirmed data breach affecting your personal information, we will contact you without undue delay as required by applicable law.
With your data protection rights clearly understood and our security commitments in place, you are ready to enjoy everything zipo99 has to offer — from live sportsbook action on BRI Liga 1 and EPL, to premium casino games and slot gacor titles. 21+ only.
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